Carpet Cleaning Belsize Park Terms and Conditions
These Terms and Conditions govern the provision of carpet, rug, upholstery and related cleaning services by Carpet Cleaning Belsize Park to consumers and business customers within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the individual, company or organisation booking or receiving the services.
Company means Carpet Cleaning Belsize Park, the provider of the services.
Services means any carpet, rug, upholstery, mattress, curtain or related cleaning, stain treatment or associated work carried out by the Company.
Premises means the property or location at which the Services are to be provided.
Agreement means the contract between the Client and the Company comprising these Terms and Conditions and the details of the booking.
2. Booking Process
2.1 Bookings may be made by the Client through the Companys accepted booking methods. The Client must provide accurate details including the Premises address, type and size of items to be cleaned, access information and any relevant issues such as stains, damage, or pet presence.
2.2 All bookings are subject to availability. The Company reserves the right to refuse any booking at its discretion.
2.3 A booking is not confirmed until the Company has provided a confirmation, which may include the agreed date, time window, estimated duration, and indicative price. The confirmation, together with these Terms and Conditions, forms the Agreement.
2.4 The Client is responsible for ensuring that any information provided during the booking process is complete and accurate. The Company will not be liable for any delay, additional cost or inability to provide the Services arising from inaccurate or incomplete information.
2.5 The Company may conduct a brief pre-service assessment on arrival at the Premises and, if necessary, revise the quotation where the condition or size of the items to be cleaned differs materially from the description provided at the time of booking.
3. Access to the Premises
3.1 The Client must ensure that the Company has safe and reasonable access to the Premises at the agreed time. This includes arranging parking where required and providing any necessary entry instructions.
3.2 Time spent by the Companys operatives gaining access to the Premises, waiting for access, or dealing with obstructed areas may be charged as part of the Service time.
3.3 If the Company is unable to gain access to the Premises at the agreed time, the visit may be treated as a late cancellation and subject to the applicable charges in accordance with clause 7.
4. Client Obligations
4.1 The Client must ensure that the Premises are in a safe condition for work to be carried out. Any known hazards, such as loose floor coverings, electrical issues, or fragile items, must be disclosed to the Company before the start of the Services.
4.2 The Client is responsible for moving small and easily portable items, including personal belongings and breakables, away from the areas to be cleaned. Larger furniture movement may be limited and is at the discretion of the Companys operatives for safety reasons.
4.3 The Client must keep children, pets and other occupants away from work areas while the Services are being carried out and during the drying period recommended by the Company.
4.4 The Client must not walk on freshly cleaned carpets or upholstery with outdoor footwear or place items back on damp fabrics before the recommended drying time has elapsed, in order to avoid re-soiling or damage.
5. Scope and Performance of Services
5.1 The Company will perform the Services with reasonable skill and care and in accordance with commonly accepted industry standards for carpet and upholstery cleaning in the UK.
5.2 The Company will use cleaning products and machinery that it considers appropriate for the items and materials to be cleaned. The Client must inform the Company of any known sensitivities, allergies, or manufacturer instructions before work begins.
5.3 While the Company will make reasonable efforts to remove stains, odours, and marks, complete stain or odour removal cannot be guaranteed. Certain substances, age of stains, previous cleaning agents used, or material type may prevent full restoration.
5.4 The Company may decline to treat items or areas that it considers to be at high risk of damage or where cleaning would not be appropriate or safe. In such cases, the Company will inform the Client and may adjust the Service charge accordingly.
5.5 Drying times are estimates only and depend on ventilation, temperature, humidity and the nature of the material treated. The Company is not responsible for delays in drying caused by conditions at the Premises.
6. Prices and Payments
6.1 Prices will be communicated to the Client during the booking process and or pre-service assessment. Prices may be provided as fixed quotes or as estimates based on the information supplied by the Client.
6.2 All prices are in pounds sterling and, where applicable, inclusive of VAT or any similar tax, unless otherwise stated.
6.3 The Company reserves the right to revise prices where the size, condition, or nature of the items to be cleaned differs from the description provided at the time of booking, or where additional work is requested or required at the Premises.
6.4 Unless otherwise agreed in writing, payment is due immediately upon completion of the Services at the Premises. The Client agrees to pay the full amount due using one of the payment methods accepted by the Company.
6.5 For certain bookings, the Company may require a deposit or pre-payment to secure the appointment. Deposits may be non-refundable in the event of late cancellation or no access, as further described in clause 7.
6.6 If payment is not made on the due date, the Company may charge interest on any overdue amount at the statutory rate applicable to late payments, as well as reasonable costs incurred in recovering the debt.
7. Cancellations, Rescheduling and No-Show
7.1 The Client may cancel or request to reschedule a booking by providing notice to the Company. Notice periods and any applicable fees will be communicated at the time of booking.
7.2 Where the Client cancels with insufficient notice, the Company may charge a cancellation fee, which may include retaining all or part of any deposit paid to cover the cost of lost appointment time and scheduling.
7.3 If the Client fails to provide access to the Premises at the agreed time, or if the Premises are not in a condition that allows the Services to be carried out safely and reasonably, the Company may treat the booking as cancelled by the Client and apply the relevant cancellation fee.
7.4 The Company will use reasonable efforts to attend the Premises at the agreed time. However, the Company reserves the right to cancel or reschedule an appointment due to reasons beyond its control, including but not limited to illness, vehicle breakdown, severe weather, or access issues in the service area.
7.5 In the event that the Company cancels the Services, the Client will be offered an alternative appointment. If rescheduling is not acceptable to the Client, any pre-payment or deposit for the affected appointment will be refunded.
8. Liability and Limitations
8.1 Nothing in these Terms and Conditions limits or excludes the Companys liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by law.
8.2 The Client must notify the Company of any damage, loss, or dissatisfaction with the Services as soon as reasonably practicable and in any event within 48 hours of completion of the Services at the Premises. The Company reserves the right to inspect the alleged issue and, if appropriate, attempt rectification.
8.3 The Companys total liability arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall not exceed the price paid or payable for the specific Service in respect of which the claim arises, except where prohibited by law.
8.4 The Company is not liable for:
a. Pre-existing damage, wear, staining, fading, shrinkage, colour loss, loose seams, or defects in fabric, backing, or flooring that are revealed or made more apparent by the cleaning process.
b. Deterioration or damage that results from weaknesses in materials, dyes or construction, including but not limited to unstable dyes, poor fitting, or previous improper cleaning.
c. Any indirect or consequential losses, including loss of profit, loss of use, loss of enjoyment, or loss of opportunity.
8.5 The Client is responsible for ensuring that any valuable or fragile items are removed from areas in which the Services are to be provided. The Company will not be liable for accidental damage to items not reasonably foreseeable as being at risk.
8.6 The Client acknowledges that certain materials, particularly natural fibres or delicate fabrics, may react unpredictably to cleaning even when suitable methods are used. The Company will take reasonable care but cannot guarantee that these materials will not shrink, ripple, or change texture.
9. Waste, Environmental and Regulatory Compliance
9.1 The Company will comply with applicable UK waste management, environmental and health and safety regulations relevant to the provision of cleaning services.
9.2 Any waste generated during the normal course of the Services, such as used cloths, disposable materials or empty product containers, will be managed in accordance with relevant regulations and Company procedures.
9.3 The Services do not include the removal of bulk household or commercial waste, contaminated items, or hazardous substances unless expressly agreed in writing and compliant with applicable waste regulations.
9.4 The Client is responsible for disclosing any known or suspected contamination, including but not limited to bodily fluids, infestations or hazardous substances, prior to the commencement of the Services. The Company reserves the right to refuse or cease work if it reasonably considers there to be a health, safety, or environmental risk.
9.5 The Client agrees not to request or require the Company to dispose of any waste in a manner that would breach UK environmental or waste disposal laws.
10. Guarantees and Complaints
10.1 The Company aims to provide a high quality service. If the Client is dissatisfied, the Client must contact the Company promptly with details of the concern so that it can be assessed.
10.2 Where the Company accepts that the Services have not been carried out with reasonable skill and care, it may at its discretion offer a re-clean of the affected area, a partial refund, or another suitable remedy, taking into account the circumstances and evidence provided.
10.3 Any guarantee of results is subject to the condition and age of the items, the nature of stains or soiling, and the information provided by the Client. No guarantee can be given that stains or odours will be fully removed.
11. Insurance
11.1 The Company will maintain appropriate public liability insurance and other insurances required by law for the provision of cleaning services in the UK.
11.2 Evidence of insurance cover may be provided to the Client upon reasonable request.
12. Privacy and Data Protection
12.1 The Company will process personal data provided by the Client in accordance with applicable UK data protection laws.
12.2 Personal data will be used for the purposes of managing bookings, providing the Services, taking payment, handling complaints, and fulfilling legal obligations.
12.3 The Company will take reasonable technical and organisational measures to protect personal data against unauthorised or unlawful processing and against accidental loss, destruction, or damage.
13. Force Majeure
13.1 The Company shall not be liable for any delay or failure to perform its obligations under the Agreement where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to extreme weather, strikes, lockouts, transport disruption, accidents, or acts of government.
13.2 In such circumstances, the Company will notify the Client as soon as reasonably practicable and may offer to reschedule the Services.
14. Variations
14.1 The Company reserves the right to amend these Terms and Conditions from time to time. Any updated terms will apply to new bookings made after the date of publication of the updated terms.
14.2 Changes to an existing booking, including additional Services or alterations requested by the Client, must be agreed with the Company and may result in revised pricing or appointment times.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any Agreement arising from them, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16. General Provisions
16.1 If any provision or part-provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted, and the validity and enforceability of the remaining provisions shall not be affected.
16.2 No failure or delay by the Company in exercising any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy.
16.3 The Client may not assign or transfer any of their rights or obligations under the Agreement without the prior written consent of the Company. The Company may assign or transfer its rights and obligations where reasonably necessary to provide the Services.
16.4 These Terms and Conditions, together with the details set out in the booking confirmation, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior discussions, correspondence or understandings.
By proceeding with a booking or allowing the Services to be carried out at the Premises, the Client confirms that they have read, understood, and agree to be bound by these Terms and Conditions.
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